1. Order Processing
- Processing Time: Orders are processed within 1-4 business days. If processing exceeds this timeframe, we will notify you via email, allowing you to choose between waiting or canceling your order for a full refund.
2. Shipping Methods and Delivery Times
- Standard Shipping: We offer free standard shipping on all orders.
- United States and Europe: Estimated delivery within 8-15 business days after order processing.
- Other Regions: Delivery times vary based on location, typically between 10-25 business days.
- Potential Delays: Please note that unforeseen events such as natural disasters, pandemics, or geopolitical issues may cause shipping delays. We will keep you informed of any significant changes to your delivery schedule.
3. Shipping Destinations
- Global Shipping: We ship to most countries worldwide.
- Restrictions: Currently, we do not ship to P.O. Boxes or military APO/FPO addresses.
4. Order Tracking
- Tracking Information: Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor your shipment’s progress.
5. Taxes and Duties
- Inclusive Pricing: All product prices include applicable taxes and duties. You will not incur additional charges upon delivery.
6. Shipping Address Accuracy
- Address Confirmation: Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
7. Lost or Damaged Packages
- Responsibility: We are not liable for packages lost or damaged during transit. If you encounter such issues, please contact the shipping carrier directly with your tracking number.
8. Contact Information
For any questions or concerns regarding shipping, please contact us at:
Shenzhen Petmean Technology Co., Ltd.
508, Keng Yun Building, Wo Hom Village, Wuhe Community
Bantian Street, Longgang District
Shenzhen, Guangdong 518129
China
Email: [email protected]
By placing an order on our website, you agree to this Shipping Policy.