1. Overview
At Shenzhen Petmean Technology Co., Ltd., we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to assist you through our straightforward return and refund process.
2. Return Eligibility
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Condition: To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
3. Return Process
- Contact Us: Before returning any product, please reach out to our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 7 business days.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
5. Exchanges
If you receive a defective or damaged item, please contact us at [email protected] within 30 days of delivery. We will arrange for a replacement at no additional cost to you.
6. Warranty
All our products come with a 1-year warranty against manufacturing defects. If your product experiences issues within this period, please contact us to discuss repair or replacement options.
7. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
8. Late or Missing Refunds
If you haven’t received a refund within the stated time frame:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
9. Contact Information
For any questions or concerns regarding returns and refunds, please contact us at:
Shenzhen Petmean Technology Co., Ltd.
508, Keng Yun Building, Wo Hom Village, Wuhe Community
Bantian Street, Longgang District
Shenzhen, Guangdong 518129
China
Email: [email protected]
By making a purchase on our website, you agree to this Refund & Return Policy.